General Terms & Conditions

By booking and attending a treatment session, either in person or online, all clients are acknowledging and agreeing to the following Statements, Terms & Conditions and Privacy Policy:

That clients are aware of the types of therapy they will be receiving, including their purpose, methods and possible effects and that they understand and consent in full to this. That they understand that the treatment may be brought to an end at any time and that success of the treatment depends on the client’s ability to relax and desire to create change in themselves. Clients also understand that as part of the treatment we may be accessing painful memories and emotions with the intention of re-processing these, so some short terms discomfort may be possible. Clients have also read and accept the privacy notice within this document.

For hypnotherapy to work it requires commitment and motivation on the side of the client hence we cannot guarantee results. People react differently to hypnosis and other therapeutic treatments so results may vary from person to person.

While hypnosis and hypnotherapy are safe and natural by nature, if a client has any extreme condition including, psychosis, schizophrenia or epilepsy, the client must get an opinion from their psychiatrist or doctor before starting hypnotherapy.

Any recordings or downloads from this site or received from this practice should never be used while operating heavy machinery, driving, or performing tasks which require concentration.

Privacy

Making and keeping records is an essential part of care. Records are kept for everyone we provide therapy for or who asks for professional advice or services. Only information that is essential to your care will be recorded, in both paper and electronic format. We will protect personal information by reasonable security safeguards against loss or theft, unauthorised access, disclosure, copying, use or modification. At no time will your email address or contact details be sold, or otherwise distributed to any third party.

As a customer, you may be placed on my mailing list to receive information that we feel may be of benefit to you. If you ever wish to unsubscribe to any information sent, please click the unsubscribe link which will be clearly highlighted. I never send unsolicited commercial email (SPAM) to any clients using their email address.

Our site uses a tool which collects information on the pages you visit and passes elements of this to search engines to assist them in indexing our site. It also uses cookies

Confidentiality

At all times, we will keep as confidential all information recorded about you and use it only for the purpose for which it was given. We will only use information about you to continue your care or for purposes where you have given specific permission to use it. Exceptions to this include
If you reveal you intend to harm yourself or another person.
If you reveal that a child is being or is in danger of abuse.
If the counsellor is compelled to reveal information by a court order.
If you reveal you are a member of a terrorist organisation – this must be reported to the police.
If you reveal you are laundering money from the sale of drugs – this must be reported to the police.
In order to ensure continued best practice, We receive regular clinical supervision of my work with clients. During supervision it may be necessary to review your therapy but any reference that could allow you to be identified is removed.

Specific conditions for online therapy:

Online therapy is not available to clients that are suffering from any diagnosed psychiatric condition, psychological illness or epilepsy nor anyone under the supervision of a psychiatrist.

It is required that clients provide the following information on the questionnaire:

• contact details for your next of kin and the correct physical address where you will be when you attend online therapy

• name and full practice address and telephone number of their GP and that they authorise the therapist to contact the GP if the therapist regards it as essential for either the wellbeing of the client or others.

It is also required that clients:

• will take part in all sessions free from the influence of either alcohol or drugs and will provide a list of any prescription medicines they are currently taking.

• will ensure that the environment in which sessions are undertaken shall be safe and free from distractions and will inform the therapist if there is anyone else present or monitoring the session.

• will not record the session (either by sound or visual means) without prior permission from the therapist.

• understand and accept that the therapist may terminate the session without warning if the therapist should determine that the session has been booked for some purpose other than to receive therapy, and that should this occur, the client will remain liable for any session fee that may have been paid in advance.

Deposit Payment

As there is a lot of preparation which goes into each session we ask for a deposit in an amount that depends on your place or residence to confirm bookings. This is returnable at the last session where only the balance need be paid, notwithstanding the cancellations, postponements, no shows policy below. PLEASE NOTE A BOOKING IS NOT CONFIRMED (and may be reallocated) UNTIL THE DEPOSIT HAS BEEN RECEIVED.

Cancellations, postponements, delays, no shows

Cancellations/postponements of appointments are sometimes unavoidable. However please give as much notice as possible. If a cancellation or postponement is within 48 hours or a no show, a 1 hour session WILL be charged if we can’t fill the slot within the time. Otherwise it would be the equivalent of loss of half a day’s work and this can really add up in a week. In the event of late arrival the chargeable duration of the session will be measured from the original agreed start time. No shows will forfeit the deposit. Please note where a face to face sessions is not practical, for example if a client is experiencing symptoms of a cold or during times of quarantine or social distancing, an online session may be substituted in its place.

Payment terms:

In the event that payment is not made in full at the session, it should be paid within 24 hours. Failure to do so may be referred to a debt collection agency which will seek to recover the original debt plus their own costs and any pertaining legal costs and interest from the debtor